HomeServe plc is the world leader in home assistance, helping over 100m households globally. With an annual turnover approaching £1Bn and a market capitalization of over £4Bn, HomeServe is close to becoming a FTSE 100 company.
HomeServe’s CEO, wanted to upskill its employees, increase productivity and change the culture. It chose “VIC – your Virtual Interactive Coach” to achieve all three. Here are short clips from an interview with Chris Fenton, Global Talent and Development Director who led the project from selection to implementation.